Shipping & Delivery Policy

What This Policy Covers

Evolution Comfort sells physical products, which are shipped to a delivery address, and digital products, which are delivered electronically.

Your order confirmation identifies which items are shipped and which are delivered as downloads.

Shipping Destinations

Shipping availability depends on product type, delivery address, carrier coverage, and freight requirements.

If we cannot ship an item to the provided address, we will contact the customer before fulfillment or issue a cancellation or refund where appropriate.

Shipping Timing

In-stock decor, lighting, and small furniture items generally ship within 3-10 business days after payment confirmation.

Large furniture, fragile items, special-order products, and freight deliveries may require additional handling time and scheduled delivery windows.

Estimated delivery dates are not guarantees unless expressly stated in writing.

Delivery Requirements

Some large or fragile items may require scheduled delivery, signature confirmation, freight handling, or customer availability at the delivery address.

Customers are responsible for providing accurate delivery information, contact details, building access, and any delivery restrictions before shipment.

Damaged Shipments

Inspect deliveries promptly and report visible damage with photos within 7 days of delivery.

We will review reported damage and work toward repair, replacement, refund, or carrier claim resolution where appropriate.

Shipping Costs

Standard shipping on physical product orders is free unless a checkout page clearly states otherwise before payment is completed.

Special freight, expedited delivery, remote-area surcharges, or white-glove handling may carry a charge, which is shown at checkout or communicated before fulfillment.

Return shipping responsibility is described in our Refund & Cancellation Policy.

Digital Delivery

Digital products are intended to be delivered electronically after checkout through email, account access, download links, or direct support follow-up.

Customers are responsible for providing an accurate email address and contacting support if access details are not received.

Digital delivery is included at no charge unless a checkout page or written proposal clearly states otherwise.

Digital Delivery Timing

Most digital resources are prepared for electronic access after payment confirmation.

Some premium kits, customized packets, or manually fulfilled resources may require additional processing time, which will be communicated where applicable.

Access Issues

If a download link, access email, or file is unavailable, contact support with your order details so we can review and assist.

We may verify order information before resending access details or replacing a corrupted file.

Mixed Orders

An order may contain both shipped items and downloadable items.

Digital items in a mixed order are made available on their own timeline and are not held until the shipped items arrive.